At Steadfast, we take immense pride in delivering high-quality and meticulously crafted clothing items to our valued customers. Our team of dedicated designers and artisans pour their hearts into creating each piece to ensure your complete satisfaction. As a small clothing brand, we strive to maintain our commitment to excellence, and in doing so, we have established a returns policy that reflects our values and business practices.

Return Policy:

  1. No Returns Accepted: We regret to inform our customers that we do not accept any returns for clothing purchases. As a small clothing brand, we operate on a tight margin, and accepting returns can significantly impact our ability to sustain our craftsmanship and competitive pricing. To maintain our promise of providing the best possible prices for our high-quality products, we have decided to forego the traditional return process.

  2. Quality Assurance: We stand firmly behind the quality and craftsmanship of every item we produce. Our team ensures that each clothing piece undergoes rigorous quality checks before being made available for purchase. In the unlikely event that you receive a defective or damaged item, please contact our customer support team within 3 days of receiving the order, and we will gladly address the issue on a case-by-case basis.

  3. Accurate Sizing Information: To assist our customers in making the right choice, we provide detailed sizing information on our website for each product. Please refer to our sizing charts to ensure you select the correct size. If you have any doubts or questions regarding sizing, feel free to contact our customer support team before placing your order.

  4. Customer Support: Our customer support team is always ready to help and address any concerns or questions you may have. Whether you need assistance with sizing, fabric details, or any other inquiries, please reach out to us at hello.stdfst@gmail.com.

  5. Exchanges (if applicable): While we don’t offer returns, in certain exceptional cases, we may consider exchanges for items of the same value, subject to availability. Please contact our customer support team within 3 days of receiving your order if you believe an exchange is necessary. Please note that all exchanged items must be unworn, unwashed, and in their original condition with all tags attached.

  6. Order Cancellations (if applicable): As a small clothing brand, we process orders promptly to deliver your products as quickly as possible. Once an order is placed, we cannot guarantee cancellations. If you need to cancel an order, please contact our customer support team immediately, and we will do our best to accommodate your request.

By making a purchase from Steadfast, you acknowledge and accept the terms of this returns policy.

Thank you for your understanding and continued support of our small clothing brand. We are genuinely grateful for the opportunity to serve you with our passion for quality clothing and exceptional customer service.

If you have any further questions or require assistance, please don’t hesitate to reach out to our customer support team.

Sincerely,

Tait and Grayson 

Be steadfast.